Refund policy

Right of Withdrawal

When purchasing goods on the website, you as a customer within the EU have a statutory 14-day right of withdrawal, which applies from the moment you have received the last item of your order, without needing to provide a reason.

To exercise your right of withdrawal:

You must notify us of your withdrawal before the withdrawal period expires. The notification should be sent to info@toaletto.se or by initiating a return request via your customer account. Your notification must clearly state your name, address, email address, order number, and which items the return applies to.

You should return the products to us immediately, and no later than 14 days after the withdrawal notification, as stipulated by law. You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.

Refunds will be issued via the same payment method used for the purchase. We reserve the right to deduct an amount from the refund corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.

The right of withdrawal does not apply to products that have been installed, assembled, or otherwise used - this is due to health and hygiene reasons.